Category Archives for "Case Studies"

Localization of Training

Case Studies , Ideas , Localization , Training

Localization of TrainingFor Learning & Development professionals, engagement of the target participants with the learning contents and key messages is critical to success. But is there any guarantee that the audience in another country, with a totally different language and unique culture will be engaged the way they are at home? Effective localization of training is […]

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Customer Service Improvement

Case Studies

Our customer, a large ICT manufacturer operating in a very competitive region, with extremely quality-sensitive customers, was facing a challenge. Challenge Due to the extremely fast pace of technological change, the demands of the client’s customers and their end users, and the aggressiveness of the competition, this client made the decision to increase the level […]

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Due-Diligence Evaluation

Case Studies

We were invited to train a cross-functional team in Due Diligence Methodology and Skills. Our client was a global telecom service provider with over 1200 employees locally and more than 150,000 employees globally. Challenge The client was preparing to perform a due-diligence evaluation of another company before entering into a performance-based managed services contract. The […]

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Action Learning

Case Studies

Many HR managers and Learning and development specialists are skeptical of the value that traditional classroom training can produce. And they have every right to be skeptical – quite a lot of research has been done on the subject and much of it suggests that traditional ILT is a poor contributor to the bottom line: […]

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Proactive Communication

Case Studies

The client was a global ICT manufacturer with over 1200 employees locally and more than 150,000 globally. Challenge The Project Management Office of this organization is responsible for providing support services to all of the project managers and staff in the organization. Often these support people were required to directly address the behavior of the […]

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Communication Consulting

Case Studies

This client is a large Japanese advertising firm, with branch offices in most major business center around the world. However these branch offices were mainly designed to support the local management of global advertising sold by the home office in Japan to Japanese customers. In recent years, due to the declining population in Japan and […]

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